American Airlines’ customer support team rejig to impact about 600 jobs

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American Airline planes parked at their Miami International Airport terminal gates on May 02, 2023 in Miami, Florida.

Joe Raedle | Getty Images

American Airlines said on Monday about 600 jobs at its customer support team would be impacted, as the carrier works to rejig the team.

“The immediate impact will be on roughly 600 jobs, but the company is looking to accommodate employees in other roles, which will mitigate the impact,” Carolyne Truelove, vice president of reservations and service recovery, told Reuters.

The airline also said it would transition some of its lighter-touch contact center inquiries to international teams made up of American Airlines and partner support.

Last week, American Airlines forecast its 2024 profit largely above Wall Street expectations as the carrier benefits from strong demand for international travel.


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